Pick-up&Return

You can pick up at various locations including: Residence (Your home, Friend's house), Airport, Hotel.
After finishing your rental plan, just drop it into any mailbox in Japan!
*Please identify yourself at the airport counter or hotel reception.
Please show your identity confirmation documents, such as passport.

Delivery

To your home or a friend’s home, your WiFi device will be delivered to your assigned address in Japan. If you are not there, someone can pick it up for you.

●Delivery Services
We use the Yamato Transport.
Delivery at the day of ordering is possible for orders by Weekday 3pm/ Weekend 12pm.

●Delivery schedule
Your item will arrive on the starting date of your plan.

Airport post office

You can pick up the WiFi router at the airport. Please show your passport as a proof of your identity.
Please Confirm the latest information on the official page.
*We recommend you choosing this option only if your flight is scheduled to arrive early enough before the closing time of the post office, in case the flight delays. You need to check the business hour of the post office.

●Post Offices at the Airports: Location and Opening hours
*The information was updated on Jun,2018. Please confirm the latest information on the official page.

  • Narita Airport (Terminal 1)
    Location: Central Bldg., 4th Floor
    Hours:8:30-20:00(Open 365 days a year)
    MAP
  • Narita Airport (Terminal 2)
    Location: Main Bldg., 3rd Floor (Departures)
    Hours 8:30-20:00(Open 365 days a year)
    MAP
  • Haneda Airport
    Location: 1st Floor Arrival Lobby
    Hours:9:00-17:00 (Only Weekday)
    MAP
  • Chubu Centrair International Airport
    Location:1st Floor Welcome Garden
    Hours:9:00-17:00 (Only Weekday)
    MAP
  • Kansai International Airport
    Location:Terminal 1 Bldg., 2nd Floor (South)
    Hours:9:00-17:00(Open 365 days a year)
    MAP
  • New Chitose Airport
    Location:New Chitose Airport Terminal Bldg., 2nd Floor
    Hours:9:00-17:00 (Open 365 days a year)
    MAP
  • Naha Airport
    Location: Arrival lobby, 1st Floor
    Hours:9:00-17:00 (except for new year holidays)
    MAP

Hotel

You can pick up the WiFi router at the hotel you are staying at.

●How to order
For choosing hotel delivery service, please write the name of the hotel and address in the delivery information column.
We do not contact hotels, please inform the hotel in advance that products would be delivered from Terralink Inc.

●Delivery Services
We use the Yamato Transport.
Delivery at the day of ordering is possible for orders by Weekday 3pm/ Weekend 12pm.

●Delivery schedule
Your item will arrive on the starting date of your plan.

How to return

After using, please put the rental equipment into the Return Envelope and post it. Please mail it at the same day of the use last date. When our staff confirms that rental equipment has arrived at our office, the contract will be terminated.