Pick-up&Return

You can pick up at various locations including : Delivery to Residence (Your home, Friend's house ), Airport, Hotel.
After finishing your rental plan, just drop it in any mailbox anywhere in Japan!
*Please identify yourself at the airport counter and hotel.
Please present your identity confirmation document, such as passport.
*We recommend you choose this option only if your flight is scheduled to arrive early enough before the closing time of the post office, in case the flight delays. You need to check the business hour of the post office.

Delivery

Whether your home or a friend’s home, your WiFi device will be delivered to your designated location in Japan. When you are not there, someone can pick up it instead of you.

●Delivery Services
We use the Yamato Transport.
Sipping same day the item ordered by Weekday 3pm/ Weekend 12pm.

●Delivery schedule
Your item will arrive the start date of your plan.

Airport post office

You can pick up WiFi router at the airport. Please bring your passport as a proof of your identity.
Please Confirm the latest information on the official page.

●Post Offices at the Airports: Location and Opening hours
*The information updated on Oct/2017.Please confirm the latest information on the official page.

  • Narita Airport (Terminal 1)
    Location: Central Bldg., 4th Floor
    Hours:8:30-20:00(Open 365 days a year)
  • Narita Airport (Terminal 2)
    Location: Main Bldg., 3rd Floor (Departures)
    Hours 8:30-20:00(Open 365 days a year)
  • Haneda Airport
    Location: 1st Floor Arrival Lobby
    Hours:9:00-17:00 (Only Weekday)
  • Chubu Centrair International Airport
    Location:1st Floor Welcome Garden
    Hours:9:00-17:00 (Only Weekday)
  • Kansai International Airport
    Location:Terminal 1 Bldg., 2nd Floor (South)
    Hours:9:00-17:00(Open 365 days a year)
  • New Chitose Airport
    Location:New Chitose Airport Terminal Bldg., 2nd Floor
    Hours:9:00-17:00 (Open 365 days a year)
  • Naha Airport
    Location: Arrival lobby, 1st Floor
    Hours:9:00-17:00 (except for new year holidays)

Hotel

You can pick up WiFi router at your hotel.

●How to order
If you would like to pick up wifi router at hotel please fill out the below in the comment column.
We don't contact to the Hotel, please inform the hotel in advance that the ordered products are delivered from Terralink Inc.

●Delivery Services
We use the Yamato Transport.
Sipping same day the item ordered by Weekday 3pm/ Weekend 12pm.

●Delivery schedule
Your item will arrive the start date of your plan.

How to return

After using, please put the rental equipment in the Return Envelop(If you choose Return Envelop option).
*If you do not have an Return Envelop, please return the goods with a delivery company. In this case, customers are to pay the postage for returns.
Please be sure that fill in the following address and post it by the same day of the use last date.
When our staff confirms that rental equipment has arrived at our office, the contract will be terminated.

●Return address
Terra Link Inc.
Return address: 8th Floor, Meisho Building 3-9-9 Higashi Ikebukuro, Toshima-ku, Tokyo 170-0013