Order Guide

Service Flow

Application

Application

Application from the Internet is required. Please enter the plan and the number of days according to your needs. "Application Confirmation Email" would be sent to the registered address automatically immediately after applying. *In case you do not receive the email, please contact "info@luckywifi.net".

Payment

Payment

We only accept credit cards for lump-sum payments. We take VISA, MasterCard, JCB and American Express. We do not issue credit card usage records. Please check the usage details sent from the card company. You cannot use a credit card of a different name from the customer.

Pick-Up

Pickup

We will deliver the item to the registered address on the same day as the plan starting date. Since it is a precisive machine, please unpack it immediately after receiving, please be sure to check the operation of the Wifi router. *When you receive it at the airport or in a hotel, person identification documents are required. Please refer to the following pages for details.
In case of receiving at the airport
In case of receiving at the hotel

Use

Use

Easy setting even for first-time users! Just turn on the power and enter the password. If you have trouble, please read the FAQ and the manual. If you still cannot solve it, please contact us at "info@luckywifi.net"

Return

Return

After using, please put the rental equipment into the Return Envelope and post it.

How to Choose the WiFi-router

The table shows how much data would be roughly spent respectively. You could choose your plan accordingly to you needs.
Purpose of use 500MB/Day 1GB/Day 2GB/Day

Browsing
(300KB)

about 1700 pages about 3500 pages about 7000 pages

Emails Sent
(500KB/1 email)

about 1000 mails about 2100 mails about 4200 mails

Streaming Videos
(4MB/1min)

about 1.6 hours about 4.5 hours about 9 hours

Downloads music
(約4MB/1song)

about 125 songs about 250 songs about 500 songs

Calling with App
(0.3MB/1min)

about 27 hours about 57 hours about 114 hours

On-line maps
(800KB)

about 650 times about 1300 times about 2600 times

Cautions

Return and exchange of device

●Conditions for accepting return / exchange
It is unopened / unused, and when you contact us immediately after arrival of device.
A fault (such as breakage) of device at the time of delivery was seen, and when you contact us immediately after the device arrives.
* We are not performing, refund / exchange correspondence to reasons such as poor reception condition of radio waves in the used area. Communication restriction is applied and the communication speed is being limited.

●About refund
We will cancel the credit card payment within 3 business days after confirming that the item was returned.

●Contacts for return / exchange
Terra Link Inc.
E-mail: info@luckywifi.net
Returning address: 8th Floor, Meisho Building 3-9-9 Higashi Ikebukuro, Toshima-ku, Tokyo 170-0013

About breakage and loss of device during rental period

Always contact us as soon as possible in case of device breakage or loss. When you contact us, we may ask you for details about the state of damage (image attachment) and information on loss. Please kindly understand that the information we received will be a reference for future service improvement.

●Contact information for breakage / loss of rental WiFi router
Terra Link Inc.
E-mail: info@luckywifi.net

Damage Insurance

The insurance pack is an optional subscription service that compensates equipment reimbursement fee to a certain amount, such as damaging or loss of WiFi router due to accidents cost by the customer side.
*Please be sure to call our shop promptly when there is any trouble or loss of WiFi router. When you contact us, we may ask you for details about the state of damage (image attachment) and information on loss. Please kindly understand that the information we received will be a reference for future service improvement.

FAQ

Application

Q.Can I apply by calling?

A. All orders are accepted on the website only.
Please order from your personal computer or smartphone.

Q.Can I apply if I do not have Japanese address?

A. Yes, you can. Please enter the desired receiving address, such as the hotel you are going to stay in or the address of your friends or relatives. In addition, please enter overseas ordering information.

Q.Is the identity confirmation document necessary?

A. No, submission of identity confirmation documents is not required for applying. However, you might have to show your identity when receiving the package.

Q. Can I cancel after applying?

A. Yes, no cancellation fee would occur if it is before delivering after application. (Usually it would be mailed 1 day ~ 2 days before.)
If you want to cancel, please contact us by e-mail.
For cancellation after delivering, please be reminded that delivery and rental fee would be charged.

Q.Is my personal information safe and secured?

A. Your security and trust are critical to us. We are committed to protecting your account using the highest standards of security available. For credit card information, it would be directly sent to the settlement agent (SMBC GMO PAYMENT Corporation), no information would be stored or used by the company.

Q.Can I rent it if I am a foreign citizenship?

A. Yes, if you have a credit card and be able to follow the instructions on how to use the products, you can rent it regardless of nationality.

Q.Is the member registration required?

A.It isn't a must but applying would be smoother next time if you do. You can as well save points and use it as 1yen for each point you saved. You could also know our latest promotions.

Q.How can I calculate the rental period?

A. The day of arrival of the product would be the "rental start date". Also, the day you return the item by dropping it into the post would be the "rental end date".

Q. Can I rent more than one?

A. Yes. Please request for the needed amount of the items when applying. We do not have limit on the number of rental units, but we may refuse depending on our stock. However, if the rental starting date and delivery destination are different, delivering costs would occur respectively and please apply separately.

Q.How much is the Rental Fee?

A. Please read Rates & Fee.

Plans

Q. Can I extend the rental period?

A. Please order for the additional number of days from this Web site, when you need to extend the rental period. Please order from the menu on the top line "Rental Extension".
*If you order for extension after the rental deadline, please note that there might be overdue charge. So, please order as soon as possible.

Q. Can I change the rental details after application?

A.We accept amendments before delivery. Please contact us at info@luckywifi.net. Date of delivery, delivery address, change of rental plan, subscription of security assurance service and cancellation of the order are possible.

Q. When I can get the device?

A. Your item would arrive at the starting date of your plan. It would be sent within that day if it is ordered by Weekday 3pm/ Weekend 12pm.

Rental Fee

Q. Are there any charges apart from rental fee?

Round trip shipping fee would be charged. For details, please check this page. Rates & Plans
*If the equipment is damaged or lost, repairing/ compensation fee would be charged.

Q. How do I pay?

A. We only accept lump-sum payments by credit card.

Q. Can I get a receipt?

A. Yes. When applying, please write "Please prepare the receipt" and the address of the receipt in the remarks column.

Q. I no longer use the WiFi router earlier than the rental period I applied. Can you refund the difference?

A. No, we can't refund.

Q. Does it cost a round trip shipping fee?

Round trip shipping fee would be charged. For details, please check this page. Rates & Plans

>Q.Please tell me the shipping fee

A. The round trip shipping fee is 1,100 yen.(up to 2 devices)
If three devices are ordered, the round-trip shipping fee would be 1,550 yen as two returning envelopes are needed.

Device and Rental Set

Q. Please tell me the covering area.

A. It varies with the plan. For details, please read Rates & Plans.

Q. Can I use the WiFi router overseas?

A. No, it can be used only in Japan.

Q. Can it be used by myself only?

A. Yes, you can.

Q.I have never use any Wifi router before. Will I be able to set up by myself?

A. The manual has been enclosed.
Please contact by e-mail if you have any difficulties concerning setting up.

Q. What would be included in the set?

A. Router machine, Charging cable, Power adapter, Instruction manual, Pouch, Return Envelope.

Q. Are there any restrictions on data usage?

A. It depends on the plan. For details, please read Rates & Plans.

Q. How much data can I spend?

A. It depends on the plan. For details, please read Rates & Plans.

Q. How many concurrent devices can I connect to?

A. It depends on the model. For details, please read Rates & Plans.

Q. How much Continuous communication time can I use?

A. It depends on the model. For details, please read Rates & Plans.

Q. How can I check the amount of data used?

A. You can confirm it from the display.

Q. Can I get a charged WiFi?

A. Yes, we will send fully-charged Wifi routers after inspection, so you can use it right after arrival.

Delivery and Return

Q. Can it be delivered to the airport?

A. Yes, we can deliver it to the airport. However, it will be delivered to the post office in the airport, so it is limited to airports with post office only.

When you order, please fill in delivering address with post office address in airport or write "Please send it to ●● Airport post office" in remarks column. You can pick it up at the post office in the airport. When you receive it, you need documents (such as a driver's license) that can identify yourself. Please note that payment by cash for delivery is not possible.

*Please confirm the business hours of the post office in the airport.
*When ordering, please put the destination name and the airport name, we will change the sender name (address) to your name.

Q. Can it be delivered to hotel and hospital?

A. Yes, we can deliver it to the hotel and hospital.

When you order, please fill in delivering address with the hotel or the hospital address. Please inform the staffs that you will get a package from "Lucky WiFi. "When you receive it, you need documents (such as a driver's license) that allow you to verify your identity. Please note that payment by cash on delivery is not possible.

*When ordering, please put the destination name and the airport name, we will change the sender name (address) to your name.

Q. Can I specify to stop it at the Shipping Company’s Office??

A. No, you can't receive at the shipping company's office.

Q.Can I specify the delivery time period?

A. Yes, you can specify the delivery time period as below.
・Morning
・2pm-4pm
・4pm-6pm
・6pm-8pm
・7pm-9pm

Q. Can I specify the delivery service?

A. We use the Yamato Transport.
Your item will arrive at the starting date of your plan.

Q. Can I specify the delivery date?

A. Yes, you can specify the delivery date.
Your item will arrive at the starting date of your plan.

Q. Can I extend the rental period?

A. Yes, please apply for extension from extension page.
You can use the device without returning it.

Q. Is it possible to pick up at the convenience store?

A. No, it is not possible.

Q. Is it possible to return even during the rental period?

A. Yes, although returning is possible during the plan, refund of the difference etc is not possible.

Q.Is it possible to send on the same day as applying?

A. Yes. Delivering on the same day is possible for orders by Weekday 3pm/ Weekend 12pm.
*Depending on the region, it may take 1 to 2 days to deliver.

Q. Can I return it at any post?

A. Yes, you can return it at any post in Japan.

Q. Can I order if I am under 18.

A. Sorry, you cannot.

Q. How can I return the WiFi?

After using, please put the rental equipment into the Return Envelope and post it.
Please mail it at the same day of the use last date. When our staff confirms that rental equipment has arrived at our office, the contract will be terminated.

Q. If I rent more than one unit, can I return it separately?

A. You can put up to two devices into the returning envelope. If three devices are ordered, the round-trip fee would be 1550 yen as two returning envelopes are needed.

Q. Can it be delivered to the delivery box?

A. Yes, please fill in "Please deliver it to the delivery box if absent" in the remarks column when ordering.

Q. What should I do if I cannot receive it at the airport?

A. Please contact us. We will send you alternative products. There are no additional charges for delivery of substitute items. We do not charge for that rental period and refund for the difference.

Also, it will be delivered in the shortest time after contacting us.

Q.Is there a notification for completion of return?

A. We will contact you by email when we have confirmed the return. We will also contact you if there are delinquent or missing items.

Trouble

Q. I do not receive the email after applying.

A. Application completion email will be sent automatically after application is completed.
If you do not receive the email, the following might had happened.

●Mail is distributed to spam folder
●Incorrect email address entered when applying

Please add our company's e-mail address "info@luckywifi.net" to the permission list when the domain specified reception permission setting is set by the e-mail address of the mobile phone. In the case of PC mail, regardless of the free e-mail address, the provider may not have received e-mail due to security enhancement etc. on the server side, please change the setting so that you can receive emails from"info@luckywifi.net"

Q. I broke the WiFi router. What should I do?

A. Please contact us as soon as possible.

《Contact information》
Terra Link Inc.
e-mail: info@luckywifi.net

We have prepared "Rental Insurance pack" in case of emargency. Insurance will cover malfunctions caused by the customer's negligence, water damage, stolen, etc. We recommend to join the Rental Insurance pack.
*You can't join the Rental Insurance pack after starting the plan.
*When you contact us we may ask you for details about the state of damage (image attachment) and information on loss. Please understand kindly that the information we receive will be a reference for future service improvement.

Q. There is no signal. Why?

A. When it is always display as out of range, reasons might be:

●The area you are using is out of the coverage area
→Please check the communicable area of the terminal you are using.

●Reached the limitation of data usage
→"Lucky WiFi" provides sufficient data capacity for general use. However, from the viewpoint of maintenance of network quality and fair use of radio waves, there are cases where the speed is limited for users who make large amounts of data communication in a short period of time.

●Malfunction of WiFi terminal
→Due to malfunction of the WiFi terminal, it is sometimes difficult to connect to the Internet.

Please contact us
《Contact information》
Terra Link Inc.
e-mail: info@luckywifi.net

Q. I lost the rental accessories. What should I do?

A. Please contact us as soon as possible.

《Contact information》
Terra Link Inc.
e-mail: info@luckywifi.net

We have prepared "Rental Insurance pack" in case of emergency. Insurance covers malfunctions caused by the customer's negligence, water damage, stolen, etc. We recommend joining the Rental Insurance pack. *You cannot join the Rental Insurance pack after the plan had started. *When you contact us, we may ask you for details about the state of damage (image attachment) and information on loss. Please kindly understand that the information we received will be a reference for future service improvement.