Order Guide

Service Flow

Application

Application

Application from the Internet is requested.Please enter the model and the number of days according to purpose of use. "Application details confirmation e-mail" will be sent to the registration address by automatic sending immediately after the application is confirmed.*In case you do not receive the e-mail, please e-mail to "info@luckywifi.net" as it is sorry to trouble you because there is a possibility of system malfunction.To make delivery more speedy at our shop, we will contact you by e-mail from our shop. Please be sure to confirm the mail from our shop after applying.

Payment

Payment

We can only accept credit cards for lump-sum payments. We take VISA, MasterCard, JCB and American Express.We do not issue credit card usage records. Please check the usage details sent from the card company. You can not use a credit card of a different name from the customer.

Pick-Up

Pickup

We will deliver the item to the designated address on the same day of the use started date. As it is a precision machine, unpack it immediately after receipt, please be sure to check the operation of wifi router. *When you receive it in an airport or a hotel, person identification document is required at the time of receipt. Please refer to the following page for details.
In case of receipt at the airport
In case of receipt at the hotel

Use

Use

Easy setting even for first-time users! Just turn on the power and enter the password. If you have trouble, please read the FAQ and the manual. If you still can't solve it, please e-mail to "info@luckywifi.net"

Return

Return

After using, please put the rental equipment in the Return Envelop(If you choose Return Envelop option).
*If you do not have an Return Envelop, please return the goods with a delivery company. In this case, customers are to pay the postage for returns.
Please be sure that fill in the following address and post it by the same day of the use last date. When our staff confirms that rental equipment has arrived at our office, the contract will be terminated.
《Return Address》
8th Floor, Meisho Building 3-9-9 Higashi Ikebukuro, Toshima-ku, Tokyo 170-0013
To Terra Link Inc.

How to Choose the WiFi-router

Communication Available Area

The communication area of the mobile router varies depending on the carrier. Please be sure to check the communication area of each model and apply. The communication area of each model can be confirmed from the following page.
*Model List ( 303ZT FS030W W04 )

Rental Fee

Please check on the following rental fee table and apply, because the basic rate of rental is different depending on the terminal,
*Model List ( 303ZT FS030W W04 )

Continuous communication time (Battery capacity)

When using in an environment that can not be charged for a long time, we recommend a battery with sufficient battery capacity. Also, in case of using a Shinkansen or other transportation, the battery may be consumed more than expected. Please choose the model of battery capacity according to purpose of use. The battery capacity of each model can be confirmed from the following page.
*Model List ( 303ZT FS030W W04 )

Communication speed

Data communication speed varies depending on the model. Mbps, which is a unit of communication speed, stands for Megabite per second, but it is a unit that shows how much data can be exchanged per second. The larger this number, the more data can be exchanged in a shorter time, so the communication speed is faster.
*Regarding communication restrictions: From the viewpoint of maintaining network quality and fair use of radio waves, if data communication is used more than a certain amount during a certain period, communication speed may be reduced or the line may be restricted.
The communication speed of each model can be confirmed from the following page.
*Model List ( 303ZT FS030W W04 )

Cautions

Communication restriction

Mobile WiFi router rental service "Lucky WiFi" provides sufficient data capacity for general use. However, from the viewpoint of maintenance of network quality and fair use of radio waves, there are cases where the traffic volume is limited for users who make large amounts of data communication in a short period of time. In that case, you may not be able to connect to the Internet, or your communication speed may be extremely slow.
Estimation of communication restrictions will vary depending on the device you use, so please check the standard amount of data communication restrictions stated on the product page.
We do not perform any correspondence such as returned or exchanged device. Customers doing long-term movie browsing, internet calling, downloading large-capacity files, online games, please use the above contents or refrain from using it.

Returns and exchange of device

●Conditions for accepting return / exchange
It is unopened / unused, and when you contact us immediately after arrival of device.
A fault (such as breakage) of device at the time of delivery was seen, and when you contact us immediately after the device arrives.
* We are not performing,refund / refund / exchange correspondence for reasons such as poor reception condition of radio waves in the use area, communication restriction has been applied and connection is slow.

●About refund
We will cancel credit card payment within 3 business days after confirming that the item was returned.

●Contacts for return / exchange
Terra Link Inc.
E-mail: info@luckywifi.net
Return address: 8th Floor, Meisho Building 3-9-9 Higashi Ikebukuro, Toshima-ku, Tokyo 170-0013

About breakage and loss of device during rental period

Always contact us as soon as possible in case of device breakage or loss. When you contact us we may ask you for details on the state of damage or information on loss. Please understand kindly that the information we receive will be a reference for future service improvement.

●Contact information for breakage / loss of rental WiFi router
Terra Link Inc.
E-mail: info@luckywifi.net

Damage Insurance

The insurance pack is an optional subscription service that compensates equipment reimbursement fee by a certain amount, such as failure or loss of WiFi router due to customer convenience.
*Please be sure to call our shop promptly when trouble or loss of WiFi router. When you contact us we may ask you for damaged condition or detailed information on lost. Please note that we will use it as a reference for future service improvement.

FAQ

Application

Q.Can I apply by phone?

A. All orders are accepted on the Internet only.
Please order from your personal computer or smartphone.

Q.I do not have an address in Japan, can I apply for it?

A. Yes, you can apply. Please enter the desired shipping address, such as the address of the hotel you stayed at or the address of your family home. In addition, please enter overseas of ordering information.

Q.Is the identity confirmation document necessary?

A. No, submission of identity confirmation documents is not necessary at the time of application. Upon receipt of hotel or airport post office, you may be required to submit identification documents.

Q. Can I cancel after applying?

A. Yes, no cancellation fee will occur if it is before shipping after application. (Usually it will be shipped 1 day ~ 2 days ago.)
If you wish to cancel, please contact us by e-mail.
Regarding cancellation after shipment, please be aware that shipping fee and rental fee will be charged.

Q. Is management perfect for personal information etc.?

A. At our shop, it is recognized as protection of the personal information of the visitor who provided at the time of an application and an inquiry being an important matter, privacy policy is defined as a standard of conduct for dealing with it appropriately, and all the employees are trying to put the observance into practice. Because credit card settlement is through the settlement agent (SMBC GMO PAYMENT Corporation), we will not manage your credit card information and store it on the server. Also, since we have sent all the rental terminals we reset once at our shop, please use with confidence.

Q.Although I am foreign citizenship, can I rent?

A. Yes, if you have a credit card, if you understand the contents of the rental, you can do it regardless of nationality.

Q.Is the member registration indispensable?

A. It isn't indispensable, but an application becomes smooth next time by the thing you do member registration of.when applying next time, you can use the point as 1yen for 1point to only a member. you can use the point given to only a member. Additionally a profitable promotion of member limitation is being also planned, so I'll recommend you the thing you do member registration of by all means.

Q.How can I calculate the rental period?

A. The day of arrival of the item is "rental start date". Also, the day you post item to the post will be the "rental end date".

Q. Can I rent more than one?

A. Yes. Please apply for the required number of items at the time of application. We do not have an upper limit on the number of rental units, but we may refuse depending on stock. However, if the rental start date and delivery destination are different, shipping costs will occur respectively, please apply separately.

Q. Hou much the rental Fee?

A. Please read the Rates & Fee.

Plans

Q. Can I extend rental period?

A. Please order an additional number of days from this Web site, when you wish to extend the rental period. Please order from the menu on the top line "Rental Extension".
*If you order an extension after the rental deadline, please note that it may be overdue fee. Please order as soon as possible.

Q. Can I change the rental detail after application?

A. We accept until before shipping. Please contact us at info@luckywifi.net. Delivery date, delivery address, change of rental plan, subscription of security assurance service and cancellation of order are possible.

Q. When I can get the device?

A. Your item will arrive the start date of your plan.
Shipping same day the item ordered by Weekday 3pm/ Weekend 12pm.

Rental Fee

Q. Does it cost other than rental fee?

A. You will be charged shipping costs. We will send you a letter pack when you requested. (\450 tax included) Please tell us at the time of application.
*When the equipment is damaged or lost, you will be charged for repair/ compensation fee.

Q. How do I pay?

A. We can only accept credit cards for lump-sum payments.

Q. Can you issue a receipt?

A. Yes. When applying, please write "Please prepare the receipt" and the address of the receipt in the remarks column.

Q. I no longer use the WiFi router earlier than the rental period I applied. Can you refund the difference?

A. No, we can't refund.

Q. Does it cost a round trip shipping fee?

A. In case of applying for return letter pack it will be round trip, if arranged by yourself it will be one way.

Device and Rental Set

Q. Please tell me the coverage area.

A. It depends on the models. For details, please read the Rates & Plans.

Q. Can I use the WiFi overseas?

A. No, it can be used only in Japan.

Q. Is it available in the individual?

A. Yes, it is available.

Q. Can I operate even with a person touching the router for the first time?

A. The manual has been enclosed.
Please contact by e-mail if you have any questions.

Q. Please tell me the rental set contents.

A. Router body, Charging cable, Power adapter, Instruction manual, Router only pouch, Charger (option), Battery (option), Letter pack( When you requested)

Q. Is there restriction on data usage?

A. It depends on the models. For details, please read the Rates & Plans.

Q. Please tell me the standard of data traffic volume

A. It depends on the models. For details, please read the Rates & Plans.

Q. How much number of concurrent devices?

A. It depends on the models. For details, please read the Rates & Plans.

Q. How much Continuous communication time?

A. It depends on the models. For details, please read the Rates & Plans.

Q. How can I check the amount of data traffic?

A. You can confirm it from the display.

Q. Can I get the charged WiFi?

A. Yes, we will rent it after fully charged before shipping after inspection, so you can use it as soon as you arrive at hand.

Delivery and Return

Q. Can you deliver it to the airport?

A. Yes, we can deliver it to the airport. However, it will be delivered to the post office in the airport, so it is limited to the airport with a post office.

When you order, please fill out shipping address with post office address in airport or write "Please send it to ●● Airport post office" in remarks column. You can pick up it at the post office in the airport. When you receive it, you need a document (such as a driver's license) that allows you to verify your identity. Please note that payment by cash on delivery is not possible.

*Please confirm the business hours of post offices in the airport.
*When ordering the destination name with the airport name, we will change the sender name (address) to your name.

Q. Can you deliver it to the hotel and the hospital?

A. Yes, we can deliver it to the hotel and the hospital.

When you order, please fill out shipping address with the hotel or the hospital address. And please inform them that you will get the stuff from "Lucky WiFi."When you receive it, you need a document (such as a driver's license) that allows you to verify your identity. Please note that payment by cash on delivery is not possible.

*When ordering the destination name with the hotel or the hospital name, we will change the sender name (address) to your name.

Q. Can I specify to stop it at the Shipping Company’s Office??

A. No, you can't receive at the shipping company's office.

Q. Can I specify a delivery time zone?

A. Yes, you can specify the delivery time zone from the following.
・Morning
・2pm-4pm
・4pm-6pm
・6pm-8pm
・7pm-9pm

Q. Can I specify a delivery services?

A. We use the Yamato Transport.
You can choose the delivery services when returning.

Q. Can I specify the delivery date?

A. Yes, you can specify the delivery date.
Your item will arrive the start date of your plan.

Q. Can I extend the rental period?

A. Yes, please apply for extension from extension page.
You can use the device without returning it once.

Q. Is it possible to pick up a convenience store?

A. No, it is not possible.

Q. Is it possible to return even during the plan period?

A. Yes, although returning is possible during the plan, refund of the difference etc is not possible.

Q. Is it possible to ship the same day as applying?

A. Yes. Shipping same day the item ordered by Weekday 3pm/ Weekend 12pm.
*Depending on the region, it may take 1 to 2 days to deliver.

Q. Can I return it at any post?

A. Yes, you can return it in any post in Japan.

Q. Can minors also order?

A. No. Minors can not order.

Q. How can I return the WiFi?

A. Please return to our shop using any shipping company.
If it is a method to ensure that returned items are delivered to our shop, no matter which shipper you use, there is no problem. We recommend the letter pack light which can be purchased at convinience stores and the post office.

Q. I rent more than one unit, can I return it separately?

A. Yes, there is no problem, but the shipping cost will be calculated separately. If you requested a letter pack, it is necessary to pay additional shipping fee separately.

Q. Could you deliver it to the delivery box?

A. Yes, please fill in "Please deliver it to the delivery box while absent" in the remarks column when ordering.

Q. What should I do if I can not receive it at the airport?

A. Please contact us. We will send you alternative products. There is no additional money due to shipment of substitute items, but we do not make any changes in rental period or refund for the difference.

Also, it will be delivered in the shortest time after contacting us.

Q. Is there a notification of completion of return?

A. We will contact you by email when we confirm return. We will also contact you if there are delinquent or missing items.

Trouble

Q. I do not receive the email after applying.

A. Application completion email will be sent automatically after application is completed.
If you do not receive the e-mail, the reasons below may be considered.

●Mail is distributed to spam folder
●Incorrect e-mail address entered when applying

Please be sure to add our company's e-mail address "info@luckywifi.net" to the permission list when the domain specified reception permission setting is set by the e-mail address of the mobile phone.
In the case of PC mail, regardless of the free e-mail address, the provider may not have received e-mail due to security enhancement etc. on the server side, please change the setting so that you can receive "info@luckywifi.net"

Q. I broke the WiFi terminal, What should I do?

A. Please contact us as soon as possible.

《Contact information》
Terra Link Inc.
e-mail: info@luckywifi.net

We have prepared "Rental Insurance pack" in case of emargency. Insurance will cover malfunctions caused by the customer's negligence, water damage, stolen, etc. We recommend to join the Rental Insurance pack.
*You can't join the Rental Insurance pack after starting the plan.
*When you contact us we may ask you for details about the state of damage (image attachment) and information on loss. Please understand kindly that the information we receive will be a reference for future service improvement.

Q. I have no signal. Is it a malfunction?

A. When it is always out of range display, the following reasons are conceivable.

●The area you are using is out of the coverage area
→Please check the communicatable area of ​​the terminal l you are using.

●Started the limitation of data usage
→"Lucky WiFi" provides sufficient data capacity for general use. However, from the viewpoint of maintenance of network quality and fair use of radio waves, there are cases where the traffic volume is limited for users who make large amounts of data communication in a short period of time.

●Malfunction of WiFi terminal
→Due to a malfunction of the WiFi terminal, it is sometimes impossible to connect to the Internet.

Please contact us
《Contact information》
Terra Link Inc.
e-mail: info@luckywifi.net

Q. I lost the rental accessories. What should I do?

A. Please contact us as soon as possible.

《Contact information》
Terra Link Inc.
e-mail: info@luckywifi.net

We have prepared "Rental Insurance pack" in case of emargency. Insurance will cover malfunctions caused by the customer's negligence, water damage, stolen, etc. We recommend to join the Rental Insurance pack.
*You can't join the Rental Insurance pack after starting the plan.
*When you contact us we may ask you for details about the state of damage (image attachment) and information on loss. Please understand kindly that the information we receive will be a reference for future service improvement.